"The process that the TCS consultants utilize to build the PACE™ forms was attractive to us because they involve both the manager and staff. This gives the staff an understanding of the process and allows them to participate in the creation of the actual forms that will be used in doing their performance appraisal."

"The managers found the new system easy to use. Based upon employee feedback, the appraisal criteria are much easier to understand, score and justify."

Steven D. Deckard, Vice President, Human Resources
Bloomington Hospital, Bloomington, Indiana.

"The PACE™ application offers our Health System a low cost, state-of-the art technology solution to performance management. With this application, managers and human resources staff can quickly and easily track the status of any performance evaluation on the computer. In addition, we can produce trending reports at the touch of a button. These reports can be used for improvement initiatives from the department level to governance level. The application is user-friendly with point and click features. The support service is personalized and efficient. All-in-all it is a good investment."

Beverly A. Churchill, Vice President, Human Resources
Chester River Health System, Chestertown, Maryland.

"We have been extremely pleased with the level of service provided to our HR Team, stakeholders and information technology support group. The TCS team is professional and responsive. Additionally, the most impressive attribute of TCS is one of great value to us. TCS is one of the top companies in our opinion to regularly solicit client feedback which results in TCS independently initiating product improvement. I believe we are viewed as long term partners and TCS truly takes the right steps to nurture our business relationship. Fantastic!"

Kelly Lewis, Associate Vice President, Human Resources
Sheltering Arms Physical Rehabilitation Hospital, Mechanicsville, Virginia.

"PACE™ finally brings together a valid, objective and consistent way to document jobs, measure performance and evaluate competency. This system allows the healthcare organization to easily identify and report on the learning needs of all Employees and prioritize educational initiatives to address those key learning needs. PACE™ is the system that allowed our Leadership Team to look at competency across the continuum and collaborate on setting competency and performance standards that apply across the board when standards should be consistent."

Mark Zimmerman Rockingham Memorial Hospital
Vice President, Human Resources Harrisonburg, Virginia.

"In 1997, our Organization engaged TCS to do a compensation study and as part of that review, we implemented a new Job Description/Performance Appraisal tool. The new tool has been very successful for us because it minimizes the subjectivity of the Manager and offers quantifiable objective measures by which the employees are rated. I am pleased that we made switch to the PACE™ System and would recommend it to other Organizations."

Mary Claire Toohey Hanover Hospital
Vice President, Human Resources Hanover, Pennsylvania.

"The PACE™ format provides a process for us to capture the essential performance measures for every job description in an easily understandable and practical format. PACE™ forces leaders and managers to select measurable performance goals and objectives in a grid that clearly sets targets for employees. PACE™ meets JCAHO and OSHA requirements and can also be an integral part of an incentive-based compensation system. As an example, we have adopted the PACE™ format for our Clinician Compensation Plan to capture performance on quality indicators."

Michael Barr, M. D. Baltimore Medical System
Chief Medical Officer Baltimore, Maryland.

"In my role as a hospital Human Resources Vice President, I engaged Total Compensation Services to help us prepare for a Joint Commission survey. The PACE™ system TCS provided us effectively streamlined the job evaluation and performance management process. The format and tools of PACE™ and the countless hours of our staff time they saved were well worth the cost. PACE™ is an excellent example of administrative tasks that are most cost-effectively completed through outsourcing, freeing up human resources and management staff to focus on the strategic and operational challenges facing hospitals today."

Eric Gundlach Montgomery General Hospital
Vice President, Human Resources (former) Olney, Maryland.

"Our leadership team is very pleased with the PACE™ tool which gives them the ability to measure and evaluate their employees abilities to meet the standards for the position as well as a tool to assess job specific and age specific competencies. They are also very happy with the Corporate competency section of the tool which allows an evaluation of those behaviors that are expected of all employees. From an HR perspective the PACE™ tool provides a standardized method of documenting competence that provides leaders with the ability to complete their evaluations in a timely manner."

James Brannon Atlantic General Hospital
Vice President, Human Resources Berlin, Maryland.

"The City of Ithaca has worked with Total Compensation Services since 1999. They have completely revamped our compensation and performance management system for our staff. The Performance Appraisal Competency Evaluation (PACE) tool is a fabulous instrument that has enabled us to clearly spell out behavior and performance expectations. The hands on approach and continued support of the TCS staff has been an enormous benefit for us as we endeavor on a major culture change."

Schelley Michele-Nunn
Director Human Resources City of Ithaca, Ithaca, New York

"TCS provided a unique blend of high customer service and technical know how on several projects Temple engaged them for. They are on our list of highly recommended."

Hunt Bartine
Director, Human Resources Strategy,
Planning and Compensation Temple University Philadelphia , Pennsylvania